Refund Policy
Chantilly's Tallow
We want you to love your Chantilly's Tallow.
If your order arrives damaged or you receive the wrong item, please email us within 14 days of delivery with a photo and we'll arrange a full refund or replacement.
Returns must be received within 30 days of your original purchase.
Change of mind: As our products are skincare made in small batches, we're unable to offer change-of-mind refunds for opened items. If your product is unopened and in original condition, please contact us within 14 days.
This policy is in addition to your rights under the Australian Consumer Law, which guarantees that products are of acceptable quality, fit for purpose, and match their description. Nothing in this policy limits or excludes those statutory rights.
To start a refund or replacement request, contact us with your order number and photos if the item arrived damaged or incorrect.